UtilityAI Call Center: Avista is Leveraging Energy Analytics to Improve High Bill Resolution
Bidgely
DECEMBER 20, 2024
But Avista has succeeded in turning negatives into positives by equipping call center agents with Bidgelys AI-enabled energy analytics about each customers personal energy use. So what most often ended up happening is that we would send our field representatives out to those homes to do a meter test.
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