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Good for Business: Energizing SMB Customer Satisfaction

Bidgely

How Rocky Mountain Power boosted SMB CSAT with Business Energy Reports The 2023 J.D. Power Electric Utility Business Customer Satisfaction Study highlighted a concerning drop in business customer satisfaction (CSAT) among electric utilities, finding CSAT is at an all-time low of 754 on a 1,000-point scale.

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Good for Business: Energizing SMB Customer Satisfaction

Bidgely

How Rocky Mountain Power boosted SMB CSAT with Business Energy Reports The 2023 J.D. Power Electric Utility Business Customer Satisfaction Study highlighted a concerning drop in business customer satisfaction (CSAT) among electric utilities, finding CSAT is at an all-time low of 754 on a 1,000-point scale.

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ERCOT Heat Wave Is No Sweat for AI-Powered DERMS

AutoGrid

With this comes a surge in electricity use, mostly from cooling systems. The Electric Reliability Council of Texas (ERCOT) is predicting a historic demand of over 80,000 MW , putting immense pressure on the state’s power grid. Texas heat waves often result in slim reserve margins, where supply barely meets demand.

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A New Era in Energy Use Disaggregation: TOU Granularity

Bidgely

Learn how AI-powered TOU disaggregation science provides utilities with more precise customer energy usage insights than any other analytics approach before, delivering value and operational efficiencies across the enterprise. Download the Whitepaper. It is a helpful but insufficient metric.

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A New Era in Energy Use Disaggregation: TOU Granularity

Bidgely

Learn how AI-powered TOU disaggregation science provides utilities with more precise customer energy usage insights than any other analytics approach before, delivering value and operational efficiencies across the enterprise. Download the Whitepaper. It is a helpful but insufficient metric.

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Target and Deliver: How DSM Implementers Can Drive Better Results with Data Analytics

Bidgely

Download our free AI-enhanced DSM Programs infographic and watch our on-demand webinar: Why Everyone, Including DSM Implementers, Benefits from Meter Data Analytics. Understanding appliance ownership and the energy use profiles of each customer across a service territory should be an essential input in DSM program planning.

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How NatWest Group is measuring its working-from-home emissions

Business Green

After lockdown measures forced many staff to work from home in 2020, NatWest set out to rethink how it assesses its emissions. Colleagues that could, were working from home from March. The Covid-19 restrictions, however, emptied office buildings and fast-tracked remote working from home in an unprecedented way.